Terms of use

These Terms of Service (“Terms”) govern your access to and use of the website elowine.com (the “Site”), operated by us. Please read these Terms carefully before using our website. By accessing or using this Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you may not access or use the Site.

1. Site Description

elowine.com is an online retail website built on WordPress, offering women’s apparel including Dresses & Skirts, Tops, Sweaters, Jackets & Coats. All content, product listings, images, and functions are provided for your personal, non‑commercial shopping use only.

2. Eligibility

You must be at least 16 years of age to use this Site. By placing an order, you represent and warrant that you are 16 years old or older, and you possess the legal authority to enter into this agreement and to use this Site in accordance with all these Terms.

3. Account Registration

When you create an account on elowine.com, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account login credentials, and for all activities that occur under your account. You shall notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from unauthorized account access caused by your failure to secure your login details.

4. Orders & Acceptance

All product orders submitted through the Site are subject to our acceptance. We reserve the right at our sole discretion to refuse, cancel, or limit any order for any reason, including but not limited to product availability, errors in product or pricing information, suspected fraud, or violation of these Terms.

After you submit an order, you will receive an automated order‑confirmation email. This email only confirms receipt of your order and does not constitute acceptance of your order. A contract for sale is only formed once we process and ship your goods.

We reserve the right to correct typographical, photographic, or pricing errors on the Site, even after an order has been submitted. If a product’s correct price is higher than our stated price, we may contact you for instructions before shipping, or cancel your order and notify you of such cancellation.

5. Pricing & Payment

All prices displayed on elowine.com are in the currency shown on the product page and do not include shipping fees, taxes, or import duties unless explicitly stated. Shipping charges will be displayed during checkout.

You agree to pay all charges incurred under your account, including applicable taxes and shipping costs. We accept payment methods including credit cards, PayPal, Apple Pay, Google Pay and other supported payment gateways. You authorize us to charge your selected payment method for all ordered products.

All payments must be completed before goods are dispatched.

6. Shipping, Delivery & Risk of Loss

Shipping terms and estimated delivery times are displayed during checkout. Estimated delivery times are not guaranteed delivery dates. Risk of loss and title for ordered merchandise passes to you upon hand‑over of the goods to the shipping carrier.

We are not responsible for delays caused by carriers, customs clearance, weather events, or circumstances beyond our reasonable control.

7. Returns, Refunds & Exchanges

Our return and refund policy shall apply to all purchases made via the Site. You can find full return instructions on our dedicated Return Policy page. Goods must be returned in original condition, unused, with original tags attached. Custom‑made, clearance or final‑sale items may be non‑returnable.

Refunds will be processed to your original payment method after we receive and inspect returned items. Refund processing times depend on your payment service provider.

8. Intellectual Property

All content on elowine.com including text, graphics, logos, product images, photographs, descriptions, website layout, and code is the intellectual property of elowine or our licensed suppliers, and is protected by copyright, trademark and other intellectual‑property laws.

You may not copy, reproduce, distribute, modify, republish, scrape, or commercially exploit any content from this Site without our prior written permission. You may not use automated bots, crawlers, or scraping tools to access our Site for mass data collection.

9. Prohibited Uses

You agree you will not:

• Use the Site for any unlawful purpose;
• Violate any applicable local, national or international law;
• Attempt to interfere with website security, inject malicious code, or disrupt Site functions;
• Impersonate any person or entity;
• Submit false, fraudulent order or payment information;
• Harass, abuse, or harm other users of the Site;
• Reproduce or resell our products without our written authorization.

We may suspend or terminate your access to the Site immediately if you violate any prohibited use rules.

10. Third‑Party Links & Services

This Site may contain links to external third‑party websites. We do not control and are not responsible for the content, privacy policies, or practices of any third‑party sites. Access to third‑party links is at your own risk. Our website uses WordPress plugins, analytics tools and payment processors operated by third‑party providers; their respective terms and privacy policies will also apply to your interaction with those services.

11. Disclaimers

THE SITE AND ALL PRODUCTS SOLD ON elowine.com ARE PROVIDED ON AN “AS‑IS” AND “AS‑AVAILABLE” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON‑INFRINGEMENT.

We do not warrant that the website will operate uninterrupted, error‑free, secure, or free from viruses. Product colours displayed on screen may differ slightly from real‑world items due to monitor display differences.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, elowine SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OR INABILITY TO USE THE SITE OR PURCHASED PRODUCTS. Our total aggregate liability arising from any transaction shall not exceed the total purchase price you paid for the relevant order.

Nothing in these Terms shall exclude liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable to our business location, without regard to conflict‑of‑law provisions.

14. Modifications to Terms

We reserve the right to revise and update these Terms of Service at any time. Changes will take effect immediately upon posting on elowine.com. Your continued use of the Site after changes are published constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

15. Severability

If any provision within these Terms is found invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.

16. Contact Information

If you have questions regarding these Terms of Service, please contact us via the contact details published on the Contact page of elowine.com.